Overview
At Wakoku, we strive to provide high-quality learning resources for Japanese language enthusiasts. Most of our guides are free, but we also offer premium digital products. Since these are downloadable digital items, our refund policy is tailored to ensure fairness for both our customers and our platform.
Refund Policy for Digital Products
Due to the nature of digital downloads, all purchases of paid guides (e.g., PDFs, cheat sheets, or study resources) are final and non-refundable. Once a digital product has been downloaded, we cannot issue refunds or exchanges.
However, if you experience technical issues with your purchase (e.g., file corruption, download failure), please contact us at wakoku.info@gmail.com, and we will be happy to assist you in resolving the issue.
Late or Missing Refunds
Refunds are only applicable in exceptional cases (e.g., accidental duplicate purchases). If a refund is approved, it will be processed within 5-7 business days and automatically applied to your original payment method. If you haven’t received your refund after this period:
- Check your bank account again.
- Contact your credit card provider—it may take some time before your refund is officially processed.
- If you still have not received your refund, please reach out to us at wakoku.info@gmail.com
Sale Items
Discounted or promotional items are non-refundable.
Need Help?
If you have any questions or concerns about your purchase, feel free to contact us at wakoku.info@gmail.com We’re happy to help! 🚀